Changes

REGISTRATION

All changes to registrations must be directed to events@iffo.com as soon as possible.  Requests for any amendments to registrations will not be accepted by telephone.

ACCOMMODATION – Meliá Castilla Hotel

Once you have received your initial confirmation email from the hotel, any changes to accommodation bookings must be directed to Andrea Gurau via email [email protected] as soon as possible.  Please ensure to include your name and hotel reservation number (which can be found in your accommodation confirmation) in any communication with the hotel. The hotel will not be able to consider your request without this reference number.

A reduction in the number of nights booked can be made with no penalty until Friday 31 March.  For any reduction after this date, you will be charged for 100% of the total nights cancelled (room rate, service charge and tax); unless the hotel is able to resell the room for the cancelled nights.   

Cancellations

REGISTRATION

All registration cancellations must be directed to [email protected] as soon as possible.

If you cancel your registration on or before Friday 21 April, your registration fee will be refunded after the event.  If you cancel after this date, your registration fee will not be refunded.

ACCOMMODATION – Meliá Castilla Hotel

All accommodation cancellations must be directed to [email protected] as soon as possible.

If you cancel your accommodation (in part or in full) after Friday 31 March, on behalf of the hotel IFFO will make a charge to your credit card for 100% of the total nights cancelled (room rate, service charge and tax) unless the hotel is able to resell the room for the period cancelled.

In case of no-shows on the due day of arrival, on behalf of the hotel IFFO will make a charge to your credit card for 100% of the total nights booked (room rate, service charge and tax).

THESE CHARGES WILL BE FOR THE EQUIVALENT VALUE IN US DOLLARS ($).